Internationally known motivational speaker David Aaker will host a workshop for those on the front lines of handling customers.
Two sessions of the Customer Service Workshop will be offered Thursday at Rose Garden Banquet Hall, 2350 E. Eighth. The events are sponsored by Hays Area Chamber of Commerce and Hays Medical Center. The morning session is from 8:30 to 10:30 a.m., and the afternoon session is from 2 to 4 p.m.
The sessions are identical.
The cost is $35 for Hays Area Chamber of Commerce members and $45 for non-members. Payment for all sessions are due when reservations are made. There are no refunds.
“He’s an extremely energetic, positive and fun personality,” said Tammy Wellbrock, executive director of the Hays Area Chamber of Commerce. “My hope is that the high energy level will inspire and enthuse those that come to see him.
“Anyone can benefit from customer service training. It’s not industry specific whether you have outside customers or if you have internal customers.”
Delegation, communication, listening skills and ethics will be discussed. The workshop was set up so businesses could send part of the team in the morning and the rest of the team in the afternoon.
A luncheon for leaders will be from noon to 1 p.m. Friday, also at the Rose Garden Banquet Hall. Cost is $20 for chamber members and $30 for non-members.
Reservations are needed. The lunch will take the place of the chamber’s monthly membership lunch normally the last Friday of the month.
Four Kansas chambers combined resources including Manhattan, Paola, Hays and Gardner-Edgerton to arrange for Aaker to speak. The process began a year ago.
“Not only have I thought very highly of this man, it’s nice to know that other chambers saw the value as well,” Wellbrock said. “He’s very well-known in the chamber world.”
Wellbrock met Aaker when he was an instructor at the Institute of Organizational Management. Wellbrock participated in IOM training through the chamber, lasting for four years.
The chamber rarely brings in a speaker, she said. It is the first time they’ve ever had a speaker not affiliated with the banquet to come as a guest speaker since Wellbrock has been here.
“From what I continuously hear from all of our area businesses is the need for customer service within their own teams,” Wellbrock said. “We truly try to listen to our businesses to meet their needs.”
Wellbrock says a lot of customer service is common sense, but it serves as a reminder and an inspiration to be re-energized.
Working with the customer takes patience, enthusiasm and compassion, she said.
“A true learning environment; anybody, if they go with an open mind, can have an opportunity to grow,” she said. “If you give yourself the opportunity to make one positive change, then we’ve had some success with the chamber mission.
“Some of this with customer service is renewing your spirit. My hope is that he will resonate well with the area businesses.”
Aaker is an author in “Success Simplified,” an anthology of 24 writers. Books will be for sale for $19.95.
For more information or to register for the seminar, contact the chamber at (785) 628-8201 or email firstname.lastname@example.org.